Our Direct Client is seeking an experienced, full-time, on-site, dedicated Candidate, with skills and expertise as described in below requirement.
The consultant will be expected to address support issues with custom system that is a .NET based application and support customer issues via a ticketing and call center support number. The custom system is web-based and though optimized for use on Internet Explorer, is often used on a wide range of browsers. Finally, our MDM platform is Multivue by Civica.
Skill Required / Desired
A minimum of 1-3 years of prior experience demonstrating the following knowledge and skills:
Web Based Application support and Web Based Corrective Data Entry and Configuration.
Troubleshooting .Net Web Based Applications with IIS and SQL Database Layers.
Basic SQL Knowledge to be able to query SQL database.
Creating and Tracking defects and documenting and logging escalated support tickets.
End user support - face to face, remote control and via telephone and Microsoft Teams
Familiarity with Windows 10 and Office 365
Excellent customer service skills
It’s highly desirable that the candidate also have:
Experience social services applications and business processes.
Experience providing support for web-based data collection and reporting systems.
Experience utilizing Master Data Management software to manage Person data.